In light of the global pandemic situation, it is more important than ever for us to provide you with reliable and convenient shipping to your doorstep - so you can fully enjoy your Orcé experience in safety and comfort.
It has been brought to my attention that many of our customers have been receiving incorrect tracking links recently, as our current fulfillment center has been experiencing technical difficulties. After working closely with them to try and resolve this issue for an extended period of time, I have decided to nip this issue in the bud. Starting March 23rd, we will be migrating our shipping operations to a new fulfillment center to serve you better. On behalf of my team, I sincerely apologize for any inconvenience that we may have caused you during this time. As a start-up aiming to provide our customers with a luxury beauty house experience, we are constantly reflecting on ourselves and making improvements in real time.
My team and I are deeply grateful for your patience and understanding as we change fulfillment centers, which may impact the time it takes for us to deliver your order.
For us, there is no greater honor than being a part of your beauty ritual. We are always here for you if you have any questions or concerns. Email us anytime at email@example.com.
Wishing you well,