SHIPPING:

We currently offer free [standard] shipping on all US orders. International shipping costs are calculated at checkout.

How do I return or exchange an item?

We are sorry you didn't love your Orcé foundation. Please reach out to info@orcecosmetics.com with your order number and a description of the product(s) you'd like to exchange or return.


Where is the return slip or shipping label?

Packages don’t include return slips. Please email info@orcecosmetics.com and we will send you a return shipping label if your order qualifies for return or exchange.


What’s your return policy?

  • Full-sized products may be returned or exchanged within 30 days. Only products that are at least 80% full and are unadulterated will be eligible for refund. Shipping costs are not refundable. Additionally, note that the cost of return shipping will be deducted from the final refunded amount. 

  • Exchanges are accepted within 30 days and are free of charge. Please email info@orcecosmetics.com for a complimentary pre-paid return label. 

  • Please note that the Experience Sets are final sale and are not eligible for return or exchange. Orcé reserves the right to refuse any returns at any time.


How long does it take to process a return?

We will issue a full refund back to the original form of payment within 5-7 business days upon receiving the return shipment and send an email confirmation confirming the details of your refund.