Frequently Asked Questions

We want to thank you for all of your support and provide you with incentives to continue your beauty journey with us. When you sign up to become a part of the Orcé Insider Club, you’ll be the first to hear about new products, updates, events and exclusive offers. With every $1 spent you’ll earn one Club point, and ten Club point gives you $1 in credit that you can use towards your next purchase.

Please sign up at www.orcecosmetics.com and create an account with us. All you have to do is purchase your item of choice and with each transaction made on our website, you can earn points towards future purchases. For every $1 spent, you will receive 1 insider point. For every 10 points, you will receive $1 credit towards your next purchase.

$1 spent = 1 point

10 points = $1 towards next purchase

To thank you for your loyalty, we reward you with Club points which can be used as credit toward future purchases. Just create an account with us on our website to become a part of the Orcé Insider Club and receive exclusive benefits.

Yes, your Club points are valid for 12 months from the date of acquiring them. We’ll inform you via email close to their expiration date.

As soon as your order is complete, you’ll be able to spend your accrued Club points.

When you choose your payment method at checkout, your points will appear and you can opt to apply them or not. You can choose to use them straight away or save up for something special. It’s up to you!

Unfortunately, no, but any purchases made on our website from now on will count towards your Club points.

Beauty points can only be redeemed on our website and are non-transferrable.

When we receive your return, the system will automatically adjust your beauty point balance. You can see your complete history on our website when you log into your account. Simply go to ‘My Account’ in the Orcé Insider Club section.

Log into your account on our website and you’ll see it in the section of the Orcé Insider Club dashboard. For more information, you can click on it where you’ll see the total balance history, including when beauty points were earned, when they were spent and your current balance.

Please contact our customer service team with any more questions at info@orcecosmetics.com.

There are a few ways for you to get notified about your points. When you log into your account, you will see how many points you have and when they will expire. We also send you an email closer to when your points expire so you can use them.  Additionally, after you make your purchase with your points, you will receive an email with your recent order, along with the number of points you have left.